Contents
Outcome Effects and Capacity Cost Reporting
by Steve Buchheit, and Bob Richardson

Lessons Learned From Industry:
Applying Capacity Planning in an Institution for Higher Education
by Dana M. Johnson

Capacity Planning Using PC-Based Monte Carlo Simulation:
An Illustrative Application of Commonly Available PC Software
by Y. Helio Yang, Kamal Haddad and Chee W. Chow

Developing An Instrumental Capacity Model For Industry
by Mohamed E. Bayou